Frequently asked questions
What devices can I use to read books on Jubimedia?
Our site works on all of the most popular devices. We work on everything from smartphones to tablets to eReaders to laptops to PCs. Regardless of whether you use an Apple product, Android device, or desktop computer, you can access our content. We are also mobile-friendly so you can access content wherever you are and enjoy a subscription on the go!
What web browsers can I use to read content from Jubimedia?
Our site is compatible with all of the leading web browsers and all mainstream devices. Specifically, we support the latest versions of Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater when used on the following operating systems, Windows Phone, Windows, Mac OS, iOS, Android, or Linux.
It seems as though my book is broken. How can it be fixed?
This is a situation where you will need to contact our support staff. We will need to know what kind of device you are using, the operating system that is being used, and which book you are trying to read so we can correct the problem so you can enjoy the book.
I have other technical questions. What do I do?
Use our contact form for the support team. Let us know what problems you are experiencing and our support staff will look into the matter and respond to your inquiry.
I cannot access my book, or I am having problems accessing it.
What devices are compatible with your site?
Our content is fully dynamic, so it is compatible with all of the leading devices. Regardless of whether you are wanting to listen to music or audiobooks, or read books, you can enjoy our content with any Android device, iOS device, or computer.
The content I am trying to use is not functioning right now. How can it be fixed?
If you are having any kinds of content issues with our site, contact our support staff. Specify the content you are accessing, the device you are using, and describe the issues in detail. We will resolve the matter for you.
What if I had questions that are of a technical nature?
Use our contact form for Support Services and specify the question or any issues. One of our customer service representatives will respond as quickly as possible.
I have cancelled my membership. How do I get a confirmation?
Upon the cancellation of membership, a confirmation email will be sent to the email address that was used to set up the account. If you do not receive this confirmation email, please follow up with a support representative to prevent further billing.
How can I speak with a live representative or email a customer service representative?
I cancelled my membership. Why I am still being billed?
If you cancelled your membership and received a confirmation email, there shouldn't be any additonal charges billed to you. You will have access to your membership for the remainder of your subscription term for which you have paid. If you do receive a bill in error, contact our customer service department and we will look into the matter for you.
What is your cancellation policy?
Your membership can be cancelled at any time. You will retain access to your account throughout the remainder of the subscription term for which you have paid. You will not be billed any further.
What is your refund policy?
Different statuses of refund eligibility:
- If you have experienced technical difficulties, been the victim of fraudulent activity, or an accidental billing mistake has happened, you qualify for a refund.
- If you have not received the experience you expected from our website, you might be refund eligible.
What can I expect your charges to look like on my bank statement?
Charges from Jubimedia shall appear as "jubimedia.com" on your financial statements. Please contact Jubimedia with any billing inquiries.
How can I cancel my subscription?
How frequently do you add content?
We add content on a daily basis. We work diligently to make sure you have access to the most complete library possible.
Can I use my account on more than one device?
As long as you have internet access, you can use as many devices as you want to access our site from anywhere in the world.
I am looking for a particular title, but I cannot find it.
We are constantly adding content to our library. Check back again. If there is something in particular you would like to see added, please send us a request to firstname.lastname@example.org.